Frequently Asked Questions
Can I have my repairs start even the At-fault party has not lodge a claim?
No. As much as we want to help with the repairs of your car, the At-Fault party needs to lodge a claim first since we require the claim number. Before starting any repairs.
I don’t know who damaged my car, can I avail the Not-at -Fault repair?
Unfortunately, No. You can try to get witness information or CCTV footage and report with police. Once we have the information we need (Claim number, At-fault name, Insurance details, Contact details) then we can proceed with your repairs.
Am I covered for a repair warranty?
Yes. All repairs done by Cosgrove Smash Repairs are covered by a lifetime repair warranty. (Conditions apply)
Do you use original aftermarket parts?
Yes. We use all original parts when a certain part of your car needs replacement. But if your car parts is no longer in the market then we will try to look for similar quality car parts with your consent.
We have a Wheelchair car can you repair this?
Yes. We have repaired special cars like these.
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